Customer Support

LiteBlue USPS provides for an impeccable support team. It is managed by the HR Shared Service Center (HRSSC). All you need to contact them is to give a call on the following number:

  • Number : 1-877-477-3273

The employee can call the above number for any query. It is an open line. The timing for getting in touch with the HRSSC on this number is Monday to Friday (7 AM to 8:30 PM ET). When you call the above number, you have to press “5” when it is prompted to get in touch with the team.

  • Number : 1-866-260-7507 (for hearing impaired)

The employee with hearing impairment can give a call on this number and use the TYY/TTD service.

  • USPS PostalEASE : 1-877-477-3273

You need to press “1” when prompted to get in touch with the PostalEASE.

It is pertinent to mention here that whenever you call any of the above numbers for any of your queries, make sure you have your Employee Identification Number and USPS PIN handy with you.

In addition to the above, if you wish to contact the company via mail, then here is the information regarding the same:

  • For Compensation and Benefits Mail On The Following

Address : HRSSC, Benefits/Compensation, PO – Box 970400, Greensboro NC 27497 – 0400

  • For Separations and Retirements Mail On The Following

Address : HRSSC, Retirements/Separations, PO – Box 970500, Greensboro NC 27497 – 0500

What is HRSSC?

It is noteworthy that the USPS or the United States Postal Services has one of the largest employee databases. In the United States, the postal service has over 600,000 employees. Hence, it can be well assumed that the company has to manage them in an effortless manner with negligible mistakes. To overcome the issue of employee management, the human resource department of the company has been given a huge responsibility.

The above-mentioned responsibility is being optimized by various means. One such initiative being the LiteBlue USPS employee web portal. The portal contains a “My HR” section that is responsible for serving as the human resource department to all the employees in an online format. But, at times, an employee needs a one-to-one conversation with the HR. For the very same purpose, HRSSC is present. The HR Shared Service Center is the Human Resource specialist for LiteBlue USPS.

What are HR services you can access via the online portal?

There are a number of HR services you can avail of when you enter your LiteBlue USPS online portal. You can simply go to to access the online HR services. Here are a few things related to HR that you can do online:

  • Change your address
  • You can apply for a job
  • Change or add a beneficiary
  • You can learn about family leave
  • You can learn about EAP
  • You can access the eOPF
  • You can access the ePayroll

Here are a few things you can contact USPS HRSSC for:
Besides many other queries, here are a few main ones that you can contact the USPS HR team for:

  • Federal Employee Group Life Insurance
  • Federal Employee Health Benefits
  • TSP – Thrift Saving Plan
  • Flexible Spending Account
  • Separation, Retirement, or Voluntary Early Retirement
  • Employee Death Benefits
  • Military Leaves
  • Form-50 Processing
  • Beneficiary Designation

Therefore, it is evident that the USPS HR Department is very vast and can be contacted for each and every query or complaint. The team is really efficient and will make sure that all your queries and complaints are resolved in a short turnaround time.